IXT Again Named Woman-Owned Business of the Year - Distribution for 2016
"Repeating great achievements is always a challenge, but with the right people, focused on doing excellent work day-in-day-out, anything is possible," stated Ms. Karen Duff on hearing International Express Trucking, Inc. (IXT) had again been selected to receive this prestigious award from the State of Kansas, Department of Commerce.
Since its launch in 1993 as a certified woman-owned trucking company that provides international drayage services, IXT has experienced double-digit growth year over year. President/CEO Duff puts customer satisfaction at the top of the list when discussing the company’s key to that success.
Not one to simply talk about doing something, Duff’s goal has been to demonstrate the company’s commitment to and care for customers. IXT does that through attention to detail and by providing quality, dependable service tailored for each client. The effort has produced a 99.5 percent customer retention rate.
“Above all, we remember that our own growth depends on that of our customers... if we can help you grow through better services and rates, we will also grow,” Duff said. “We aren’t satisfied until our customers are satisfied.”